{"id":279,"date":"2021-08-10T15:20:57","date_gmt":"2021-08-10T18:20:57","guid":{"rendered":"https:\/\/planoziigo.com.br\/fortaleza\/?page_id=279"},"modified":"2021-08-20T15:43:09","modified_gmt":"2021-08-20T18:43:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/planoziigo.com.br\/fortaleza\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"279\" class=\"elementor elementor-279\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72183868 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"72183868\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75e7cc35\" data-id=\"75e7cc35\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28edcb0a elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"28edcb0a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5988514f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5988514f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-108d867d elementor-invisible\" data-id=\"108d867d\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9f89e97 elementor-widget elementor-widget-heading\" data-id=\"9f89e97\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas gerais<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e39b8de elementor-widget elementor-widget-elementskit-accordion\" data-id=\"e39b8de\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\n\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69d4e27b891c0\">\n\n            \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-e39b8de\">\n                        <a href=\"#collapse-fe2885d69d4e27b891c0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fe2885d69d4e27b891c0\" aria-expanded=\"false\" aria-controls=\"Collapse-fe2885d69d4e27b891c0\">\n                            \n                            <span class=\"ekit-accordion-title\">Qual o procedimento em caso de falecimento de qualquer conveniado?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fe2885d69d4e27b891c0\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-e39b8de\" data-parent=\"#accordion-69d4e27b891c0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Entrar em contato com a nossa Central de Atendimento atrav\u00e9s do telefone 0800 887 1588 (op\u00e7\u00e3o 2) onde nossos atendentes dar\u00e3o todas as informa\u00e7\u00f5es necess\u00e1rias, bem como encaminhar\u00e1 imediatamente um Agente Familiar para acompanhar a Fam\u00edlia.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-e39b8de\">\n                        <a href=\"#collapse-453490669d4e27b891c0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-453490669d4e27b891c0\" aria-expanded=\"false\" aria-controls=\"Collapse-453490669d4e27b891c0\">\n                            \n                            <span class=\"ekit-accordion-title\">O que \u00e9 um Plano de Assist\u00eancia Funeral Familiar Ziigo?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-453490669d4e27b891c0\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-e39b8de\" data-parent=\"#accordion-69d4e27b891c0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            \u00c9 um produto que oferece toda uma infraestrutura e amparo necess\u00e1rios nas situa\u00e7\u00f5es mais dif\u00edceis, como a perda de um ente querido decorrente de causas naturais ou acidentais enquanto houver pagamento e o contrato estiver vigente.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-e39b8de\">\n                        <a href=\"#collapse-5cd525969d4e27b891c0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5cd525969d4e27b891c0\" aria-expanded=\"false\" aria-controls=\"Collapse-5cd525969d4e27b891c0\">\n                            \n                            <span class=\"ekit-accordion-title\">A quem se destina o Plano de Assist\u00eancia Funeral Familiar Ziigo?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5cd525969d4e27b891c0\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-e39b8de\" data-parent=\"#accordion-69d4e27b891c0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            H\u00e1 diversos tipos de planos onde certamente o conveniado poder\u00e1 escolher o plano que melhor satisfa\u00e7a tanto as suas necessidades como de seus conveniados adicionais.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-e39b8de\">\n                        <a href=\"#collapse-0cc3aaa69d4e27b891c0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0cc3aaa69d4e27b891c0\" aria-expanded=\"false\" aria-controls=\"Collapse-0cc3aaa69d4e27b891c0\">\n                            \n                            <span class=\"ekit-accordion-title\">Quais s\u00e3o os eventos cobertos no Plano de Assist\u00eancia Funeral Familiar Ziigo?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0cc3aaa69d4e27b891c0\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-e39b8de\" data-parent=\"#accordion-69d4e27b891c0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            O conveniado principal, respons\u00e1vel financeiro pelo plano e seus conveniados adicionais ter\u00e3o a disponibiliza\u00e7\u00e3o toda estrutura\/assist\u00eancia necess\u00e1ria e realiza\u00e7\u00e3o do funeral, a saber: abrang\u00eancia nacional; disponibiliza\u00e7\u00e3o de pessoal qualificado para o atendimento; assessoria e orienta\u00e7\u00e3o aos benefici\u00e1rios para realiza\u00e7\u00e3o do funeral; Registro de \u00d3bito; Urna\/caix\u00e3o padr\u00e3o; sextavada com var\u00e3o, visor, renda e v\u00e9u \u2013 Padr\u00e3o Convencional \u2013 Paramentos (aqueles normalmente utilizados como padr\u00e3o do servi\u00e7o funer\u00e1rio no domic\u00edlio do segurado\/falecido; - Velas; - Uma Coroa de Flores da \u00e9poca - Remo\u00e7\u00e3o do corpo do local do \u00f3bito at\u00e9 ao local do vel\u00f3rio em carro funer\u00e1rio, com limite de translado de 200 Km (ida e volta). Ultrapassando esse limite de Km, a diferen\u00e7a de quilometragem ser\u00e1 assumida pelos familiares, mediante valor de Km \u00e0 \u00e9poca do falecimento; Procedimentos de Assepsia e Prepara\u00e7\u00e3o do Corpo; Ornamenta\u00e7\u00e3o Floral da Urna mortu\u00e1ria; Tanatopraxia, quando se fizer necess\u00e1rio; - Pagamento total das taxas em cemit\u00e9rios p\u00fablicos municipais e parcial em cemit\u00e9rios particulares equivalente ao praticado nos cemit\u00e9rios p\u00fablicos municipais; - Taxa de Sepultamento (valor equivalente \u00e0 taxa cobrada pela Prefeitura do Munic\u00edpio de domic\u00edlio do falecido); Taxa de jazigo a prazo fixo (cova rasa ou gaveta) pelo per\u00edodo de 3 (tr\u00eas) anos e 1 (um) m\u00eas, contados da data do sepultamento (onde existir este servi\u00e7o no munic\u00edpio de domic\u00edlio do falecido, valor equivalente a taxa cobrada pela prefeitura do Munic\u00edpio de domic\u00edlio do falecido; Taxa de Vel\u00f3rio (valor equivalente a taxa cobrada pela Prefeitura do Munic\u00edpio de domic\u00edlio do falecido nos vel\u00f3rios existentes em cemit\u00e9rios p\u00fablicos); taxas de crema\u00e7\u00e3o (valor equivalente a taxa cobrada pela Prefeitura do Munic\u00edpio de domic\u00edlio do segurado\/falecido nos cremat\u00f3rios p\u00fablicos), se existir esse servi\u00e7o no Munic\u00edpio de domic\u00edlio do falecido ou no Munic\u00edpio mais pr\u00f3ximo, limitado a 200 Km (ida e volta).                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-e39b8de\">\n                        <a href=\"#collapse-ef16abd69d4e27b891c0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-ef16abd69d4e27b891c0\" aria-expanded=\"false\" aria-controls=\"Collapse-ef16abd69d4e27b891c0\">\n                            \n                            <span class=\"ekit-accordion-title\">O que ser\u00e1 disponibilizado aos conveniados ao contratar o Plano de Assist\u00eancia Funeral Familiar Ziigo?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-ef16abd69d4e27b891c0\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-e39b8de\" data-parent=\"#accordion-69d4e27b891c0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Ap\u00f3s a contrata\u00e7\u00e3o do plano, ser\u00e1 disponibilizado o Contrato - documento que comprova a contrata\u00e7\u00e3o do plano e l\u00e1 constar\u00e1 todas as informa\u00e7\u00f5es necess\u00e1rias, al\u00e9m de constar todos os conveniados que far\u00e3o parte do Plano de Assist\u00eancia Funeral Familiar Ziigo.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-e39b8de\">\n                        <a href=\"#collapse-efc68e969d4e27b891c0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-efc68e969d4e27b891c0\" aria-expanded=\"false\" aria-controls=\"Collapse-efc68e969d4e27b891c0\">\n                            \n                            <span class=\"ekit-accordion-title\">O(s) conveniado(s) principal(is) e os conveniado(s) adicional(is) est\u00e1(\u00e3o) coberto(s) em quaisquer lugares?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-efc68e969d4e27b891c0\" class=\" collapse\" aria-labelledby=\"primaryHeading-5-e39b8de\" data-parent=\"#accordion-69d4e27b891c0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span style=\"font-weight: 400\">Nosso servi\u00e7o de assist\u00eancia funeral (Sepultamento ou Crema\u00e7\u00e3o) abrangem eventos ocorridos em todo o territ\u00f3rio nacional e no munic\u00edpio de domic\u00edlio do falecido.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-e39b8de\">\n                        <a href=\"#collapse-fde651e69d4e27b891c0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fde651e69d4e27b891c0\" aria-expanded=\"false\" aria-controls=\"Collapse-fde651e69d4e27b891c0\">\n                            \n                            <span class=\"ekit-accordion-title\">O que acontece se o conveniado principal, respons\u00e1vel financeiro pelo plano n\u00e3o efetuar o pagamento da 1\u00aa parcela do plano funeral ou se estiver inadimplente quando da ocorr\u00eancia de um falecimento?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fde651e69d4e27b891c0\" class=\" collapse\" aria-labelledby=\"primaryHeading-6-e39b8de\" data-parent=\"#accordion-69d4e27b891c0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Em caso de n\u00e3o pagamento da 1\u00aa (primeira) parcela do plano na contrata\u00e7\u00e3o at\u00e9 a data de seu vencimento n\u00e3o ser\u00e1 caracterizada a efetiva\u00e7\u00e3o da contrata\u00e7\u00e3o do plano, pois n\u00e3o receber\u00e1 o respectivo contrato. J\u00e1 com o plano em vig\u00eancia e se o conveniado titular deixar de realizar o pagamento e, nesse interim, ocorrer o falecimento n\u00e3o haver\u00e1 atendimento do sinistro por parte do Plano Ziigo, portanto \u00e9 primordial que os pagamentos estejam sempre em dia.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-7-e39b8de\">\n                        <a href=\"#collapse-ad41b7769d4e27b891c0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-ad41b7769d4e27b891c0\" aria-expanded=\"false\" aria-controls=\"Collapse-ad41b7769d4e27b891c0\">\n                            \n                            <span class=\"ekit-accordion-title\">Com a morte do conveniado, respons\u00e1vel financeiro pelo pagamento do plano, o mesmo ficar\u00e1 extinto?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-ad41b7769d4e27b891c0\" class=\" collapse\" aria-labelledby=\"primaryHeading-7-e39b8de\" data-parent=\"#accordion-69d4e27b891c0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            N\u00e3o. O Plano de Assist\u00eancia Funeral Familiar Ziigo manter\u00e1 todos os demais conveniados mantidos no plano e relacionados no contrato, independente de quem vier a falecer primeiro, no entanto, em caso do falecimento do conveniado respons\u00e1vel financeiro, os demais conveniados dever\u00e3o indicar um outro conveniado para que possa assumir essa responsabilidade de \u201cconveniado respons\u00e1vel financeiro\u201d, para que que ser\u00e1 inserido no respectivo Contrato.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-8-e39b8de\">\n                        <a href=\"#collapse-2105b4e69d4e27b891c0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-2105b4e69d4e27b891c0\" aria-expanded=\"false\" aria-controls=\"Collapse-2105b4e69d4e27b891c0\">\n                            \n                            <span class=\"ekit-accordion-title\">O conveniado principal, respons\u00e1vel financeiro poder\u00e1 desistir da compra do Plano de Assist\u00eancia Funeral Familiar Ziigo?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-2105b4e69d4e27b891c0\" class=\" collapse\" aria-labelledby=\"primaryHeading-8-e39b8de\" data-parent=\"#accordion-69d4e27b891c0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Sim. O conveniado principal, sendo ele o respons\u00e1vel financeiro pelo plano, por qualquer motivo decida em n\u00e3o continuar no plano, ele tem por direito manifestar o seu arrependimento, no prazo m\u00e1ximo de 7 (sete) dias corridos, contados a partir da data de recebimento do contrato ou do efetivo pagamento da 1\u00aa(primeira) parcela, o que ocorrer por \u00faltimo. Passado esse prazo, estabelecido pelo PROCOM, o conveniado respons\u00e1vel financeiro poder\u00e1 solicitar o cancelamento a qualquer tempo, desobrigando o Plano Ziigo de devolver qualquer valor pago ao plano.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-9-e39b8de\">\n                        <a href=\"#collapse-d00220b69d4e27b891c0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d00220b69d4e27b891c0\" aria-expanded=\"false\" aria-controls=\"Collapse-d00220b69d4e27b891c0\">\n                            \n                            <span class=\"ekit-accordion-title\">Em quais outras situa\u00e7\u00f5es o Plano de Assist\u00eancia Funeral Familiar Ziigo poder\u00e1 ser cancelado?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d00220b69d4e27b891c0\" class=\" collapse\" aria-labelledby=\"primaryHeading-9-e39b8de\" data-parent=\"#accordion-69d4e27b891c0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Quando o valor da parcela do plano n\u00e3o for pago at\u00e9 o seu vencimento e ap\u00f3s o Plano Ziigo enviar por e-mail e\/ou WhatsApp, a informa\u00e7\u00e3o sobre o cancelamento do plano; Automaticamente, na data do falecimento do conveniado respons\u00e1vel financeiro, salvo se os conveniados adicionais n\u00e3o vierem a solicitar a continuidade no plano, num prazo de at\u00e9 5 (cinco) dias uteis , contados da data do falecimento do conveniado respons\u00e1vel financeiro; Se houver dolo, fraude ou sua tentativa tanto pelo conveniado respons\u00e1vel financeiro como pelos conveniados adicionais, devidamente comprovado) na contrata\u00e7\u00e3o do plano, durante a sua vig\u00eancia, ou ainda para obter ou para majorar a presta\u00e7\u00e3o de servi\u00e7o(s) ou reembolso de despesas.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-10-e39b8de\">\n                        <a href=\"#collapse-8f0f0cf69d4e27b891c0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8f0f0cf69d4e27b891c0\" aria-expanded=\"false\" aria-controls=\"Collapse-8f0f0cf69d4e27b891c0\">\n                            \n                            <span class=\"ekit-accordion-title\">Qual a Central de atendimento dispon\u00edvel aos conveniados do Plano de Assist\u00eancia Funeral Familiar Ziigo?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8f0f0cf69d4e27b891c0\" class=\" collapse\" aria-labelledby=\"primaryHeading-10-e39b8de\" data-parent=\"#accordion-69d4e27b891c0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Central de atendimento do Plano Ziigo - Voc\u00ea pode entrar em contato pelos e-mails: ricardo@planoziigo.com.br\/fortaleza; contato@planoziigo.com.br, ou pelos telefones abaixo: Central de Atendimento do Plano Ziigo - 0800 887 1588 \u2013 (11) 99242-0000. Atendimento de segunda a sexta-feira, das 9:00 \u00e0s 17:00 horas (exceto Feriados). Sinistros (Falecimento e Emerg\u00eancias) - 0800 887 1588 \u2013 Op\u00e7\u00e3o 2 - 24 horas, 7 dias por semana Atendimento de segunda a sexta-feira, das 9:00 \u00e0s 17:00 horas (exceto Feriados). Sinistros (Falecimento e Emerg\u00eancias) - 0800 887 1588 \u2013 Op\u00e7\u00e3o 2 - 24 horas, 7 dias por semana.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-11-e39b8de\">\n                        <a href=\"#collapse-d4b79f169d4e27b891c0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d4b79f169d4e27b891c0\" aria-expanded=\"false\" aria-controls=\"Collapse-d4b79f169d4e27b891c0\">\n                            \n                            <span class=\"ekit-accordion-title\">Quais os documentos ser\u00e3o solicitados em caso de falecimento?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d4b79f169d4e27b891c0\" class=\" collapse\" aria-labelledby=\"primaryHeading-11-e39b8de\" data-parent=\"#accordion-69d4e27b891c0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Para a presta\u00e7\u00e3o do servi\u00e7o, dever\u00e3o ser apresentados os respectivos documentos b\u00e1sicos a seguir relacionados: Certid\u00e3o de \u00d3bito do falecido; RG \u2013 Registro Geral ou RNE \u2013 Registro Nacional para Estrangeiros, CPF \u2013 Cadastro de Pessoa F\u00edsica; comprovante de resid\u00eancia tanto do conveniado titular como do conveniado falecido; Notas Fiscais originais de todos os servi\u00e7os funer\u00e1rios, de sepultamento ou crema\u00e7\u00e3o.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                        <\/div>\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c3253b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8c3253b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa1997a elementor-invisible\" data-id=\"aa1997a\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInRight&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf05b93 elementor-widget elementor-widget-heading\" data-id=\"bf05b93\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Crema\u00e7\u00e3o<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3db6785 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"3db6785\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\n\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69d4e27b8b60e\">\n\n            \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-3db6785\">\n                        <a href=\"#collapse-fe2885d69d4e27b8b60e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fe2885d69d4e27b8b60e\" aria-expanded=\"false\" aria-controls=\"Collapse-fe2885d69d4e27b8b60e\">\n                            \n                            <span class=\"ekit-accordion-title\">O que \u00e9 uma Crema\u00e7\u00e3o?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fe2885d69d4e27b8b60e\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-3db6785\" data-parent=\"#accordion-69d4e27b8b60e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            \u00c9 um processo em que o corpo humano desprovido de vida \u00e9 submetido \u00e0 uma alt\u00edssima temperatura, em espa\u00e7o apropriado (forno cremat\u00f3rio), at\u00e9 que o corpo seja reduzido \u00e0s cinzas.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-3db6785\">\n                        <a href=\"#collapse-6dbca4d69d4e27b8b60e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-6dbca4d69d4e27b8b60e\" aria-expanded=\"false\" aria-controls=\"Collapse-6dbca4d69d4e27b8b60e\">\n                            \n                            <span class=\"ekit-accordion-title\">Qualquer pessoa pode ser cremada?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-6dbca4d69d4e27b8b60e\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-3db6785\" data-parent=\"#accordion-69d4e27b8b60e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>A crema\u00e7\u00e3o pode ser realizada em qualquer pessoa que venha a \u00f3bito, independente de idade e estatura.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-3db6785\">\n                        <a href=\"#collapse-a54f45d69d4e27b8b60e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a54f45d69d4e27b8b60e\" aria-expanded=\"false\" aria-controls=\"Collapse-a54f45d69d4e27b8b60e\">\n                            \n                            <span class=\"ekit-accordion-title\">Quem pode autorizar a crema\u00e7\u00e3o e pode ser feita independente da causa da morte?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a54f45d69d4e27b8b60e\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-3db6785\" data-parent=\"#accordion-69d4e27b8b60e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>De acordo com a Lei Federal n. 6015 de 31 de dezembro de 1973 diz: \u201cA crema\u00e7\u00e3o de corpos somente ser\u00e1 feita daquele que houver manifestado a vontade de ser incinerado ou no interesse da sa\u00fade p\u00fablica e se o atestado de \u00f3bito houver sido firmado por 2 (dois) m\u00e9dicos ou por 1 (um) m\u00e9dico legista e, no caso de morte violenta depois de autorizada pela autoridade judicial\u201d. O c\u00f4njuge, filhos maiores e pais poder\u00e3o autorizar a crema\u00e7\u00e3o desde que respeitado o item acima e que a morte tenha ocorrido de forma natural.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-3db6785\">\n                        <a href=\"#collapse-66cefb569d4e27b8b60e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-66cefb569d4e27b8b60e\" aria-expanded=\"false\" aria-controls=\"Collapse-66cefb569d4e27b8b60e\">\n                            \n                            <span class=\"ekit-accordion-title\">A urna\/caixa pode ser incinerada juntamente com o corpo?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-66cefb569d4e27b8b60e\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-3db6785\" data-parent=\"#accordion-69d4e27b8b60e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Nos cremat\u00f3rios em geral, \u00e9 comum que a urna funer\u00e1ria seja cremada junto com o corpo. Para tanto, s\u00e3o retirados os vidros, al\u00e7as e metais.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-3db6785\">\n                        <a href=\"#collapse-aaa188d69d4e27b8b60e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-aaa188d69d4e27b8b60e\" aria-expanded=\"false\" aria-controls=\"Collapse-aaa188d69d4e27b8b60e\">\n                            \n                            <span class=\"ekit-accordion-title\">Ap\u00f3s a morte quanto tempo \u00e9 necess\u00e1rio esperar para realizar a crema\u00e7\u00e3o?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-aaa188d69d4e27b8b60e\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-3db6785\" data-parent=\"#accordion-69d4e27b8b60e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>A Legisla\u00e7\u00e3o estabelece que sejam aguardadas 48 (quarenta e oito) horas ap\u00f3s o \u00f3bito. Algumas religi\u00f5es sugerem que se aguarde um tempo maior. Para a doutrina esp\u00edrita, por exemplo, o ideal \u00e9 aguardar 72 (setenta e duas) horas.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-3db6785\">\n                        <a href=\"#collapse-2a8ae9c69d4e27b8b60e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-2a8ae9c69d4e27b8b60e\" aria-expanded=\"false\" aria-controls=\"Collapse-2a8ae9c69d4e27b8b60e\">\n                            \n                            <span class=\"ekit-accordion-title\">Quantos corpos s\u00e3o cremados de uma \u00fanica vez?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-2a8ae9c69d4e27b8b60e\" class=\" collapse\" aria-labelledby=\"primaryHeading-5-3db6785\" data-parent=\"#accordion-69d4e27b8b60e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Somente um corpo \u00e9 cremado por vez.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-3db6785\">\n                        <a href=\"#collapse-674257c69d4e27b8b60e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-674257c69d4e27b8b60e\" aria-expanded=\"false\" aria-controls=\"Collapse-674257c69d4e27b8b60e\">\n                            \n                            <span class=\"ekit-accordion-title\">\u00c9 permitido assistir \u00e0 crema\u00e7\u00e3o? A fam\u00edlia tem essa autoriza\u00e7\u00e3o?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-674257c69d4e27b8b60e\" class=\" collapse\" aria-labelledby=\"primaryHeading-6-3db6785\" data-parent=\"#accordion-69d4e27b8b60e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            N\u00e3o, n\u00e3o \u00e9 permitido, nem mesmo para a fam\u00edlia.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-7-3db6785\">\n                        <a href=\"#collapse-d684e7369d4e27b8b60e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d684e7369d4e27b8b60e\" aria-expanded=\"false\" aria-controls=\"Collapse-d684e7369d4e27b8b60e\">\n                            \n                            <span class=\"ekit-accordion-title\">Quem possui platina no corpo ou marca-passo pode ser cremado?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d684e7369d4e27b8b60e\" class=\" collapse\" aria-labelledby=\"primaryHeading-7-3db6785\" data-parent=\"#accordion-69d4e27b8b60e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Sim. O fato de o falecido ter platina no corpo n\u00e3o o impede de ser cremado. Ap\u00f3s a crema\u00e7\u00e3o, o material \u00e9 separado do despojo para tritura\u00e7\u00e3o. J\u00e1 no caso de marca-passo \u00e9 necess\u00e1rio retir\u00e1-lo pois como cont\u00e9m pilha, pode haver risco de explos\u00e3o. Tamb\u00e9m \u00e9 aconselh\u00e1vel tirar as pr\u00f3teses.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-8-3db6785\">\n                        <a href=\"#collapse-853c36669d4e27b8b60e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-853c36669d4e27b8b60e\" aria-expanded=\"false\" aria-controls=\"Collapse-853c36669d4e27b8b60e\">\n                            \n                            <span class=\"ekit-accordion-title\">Quais os documentos necess\u00e1rios para crema\u00e7\u00e3o por morte natural e quem deve providenci\u00e1-los?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-853c36669d4e27b8b60e\" class=\" collapse\" aria-labelledby=\"primaryHeading-8-3db6785\" data-parent=\"#accordion-69d4e27b8b60e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            A crema\u00e7\u00e3o s\u00f3 pode ocorrer quando a pessoa que faleceu j\u00e1 tiver manifestado esse desejo em vida, por meio de uma \u201cDeclara\u00e7\u00e3o de Vontade\u201d, devidamente registrada em cart\u00f3rio. Caso a prefer\u00eancia pela crema\u00e7\u00e3o n\u00e3o tenha sido expressa durante a vida, a sua autoriza\u00e7\u00e3o poder\u00e1 ser concedida por um parente de primeiro grau mais pr\u00f3xima na ordem sucess\u00f3ria, isto \u00e9: c\u00f4njuge, ascendente, descendente e irm\u00e3os maiores de 18 (dezoito) anos. Essa autoriza\u00e7\u00e3o dever\u00e1 ser testemunhada por duas pessoas.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-9-3db6785\">\n                        <a href=\"#collapse-e870b7769d4e27b8b60e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-e870b7769d4e27b8b60e\" aria-expanded=\"false\" aria-controls=\"Collapse-e870b7769d4e27b8b60e\">\n                            \n                            <span class=\"ekit-accordion-title\">E com rela\u00e7\u00e3o aos documentos necess\u00e1rios em caso de morte violenta?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-e870b7769d4e27b8b60e\" class=\" collapse\" aria-labelledby=\"primaryHeading-9-3db6785\" data-parent=\"#accordion-69d4e27b8b60e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Para crema\u00e7\u00e3o em caso de morte violenta (morte por assassinato, queda, atropelamento, acidente por causas desconhecidas) s\u00e3o necess\u00e1rios os seguintes documentos: \u2022 atestado m\u00e9dico assinado por um m\u00e9dico legista; \u2022 autoriza\u00e7\u00e3o judicial; \u2022 laudo do IML; \u2022 boletim de ocorr\u00eancia; \u2022 declara\u00e7\u00e3o de um delegado n\u00e3o se opondo \u00e0 crema\u00e7\u00e3o; \u2022 Em rela\u00e7\u00e3o aos documentos, especificamente, eis o necess\u00e1rio para a crema\u00e7\u00e3o de corpo ou despojos: \u2022 RG ou certid\u00e3o de nascimento do falecido; \u2022 RG e CPF do parente em 1. Grau; \u2022 RG e CPF das duas testemunhas; \u2022 Certid\u00e3o de Casamento (se casado) ou declara\u00e7\u00e3o de uni\u00e3o est\u00e1vel; \u2022 Atestado de \u00f3bito com a assinatura de 2 (dois) m\u00e9dicos ou apenas de um m\u00e9dico legista.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                        <\/div>\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f315b69 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f315b69\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f930c34 elementor-invisible\" data-id=\"f930c34\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa34114 elementor-widget elementor-widget-heading\" data-id=\"aa34114\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sepultamento<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9db8af9 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"9db8af9\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\n\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69d4e27b8d773\">\n\n            \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-9db8af9\">\n                        <a href=\"#collapse-fe2885d69d4e27b8d773\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fe2885d69d4e27b8d773\" aria-expanded=\"false\" aria-controls=\"Collapse-fe2885d69d4e27b8d773\">\n                            \n                            <span class=\"ekit-accordion-title\">O que \u00e9 um sepultamento?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fe2885d69d4e27b8d773\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-9db8af9\" data-parent=\"#accordion-69d4e27b8d773\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            \u00c9 o ato de sepultar uma pessoa, mesmo que Inuma\u00e7\u00e3o ou enterrar.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-9db8af9\">\n                        <a href=\"#collapse-d5107bd69d4e27b8d773\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d5107bd69d4e27b8d773\" aria-expanded=\"false\" aria-controls=\"Collapse-d5107bd69d4e27b8d773\">\n                            \n                            <span class=\"ekit-accordion-title\">O que \u00e9 um jazigo?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d5107bd69d4e27b8d773\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-9db8af9\" data-parent=\"#accordion-69d4e27b8d773\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Pequena edifica\u00e7\u00e3o, nos cemit\u00e9rios, destinada a sepultar uma ou mais pessoas.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-9db8af9\">\n                        <a href=\"#collapse-af72aff69d4e27b8d773\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-af72aff69d4e27b8d773\" aria-expanded=\"false\" aria-controls=\"Collapse-af72aff69d4e27b8d773\">\n                            \n                            <span class=\"ekit-accordion-title\">Quais os documentos necess\u00e1rios para realiza\u00e7\u00e3o de um sepultamento?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-question-circle\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-chevron-up-circle\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-af72aff69d4e27b8d773\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-9db8af9\" data-parent=\"#accordion-69d4e27b8d773\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            S\u00e3o: Atestado M\u00e9dico elaborado pelo m\u00e9dico; Registro da Declara\u00e7\u00e3o de \u00d3bito efetuado em funer\u00e1ria do Munic\u00edpio onde o falecido ser\u00e1 sepultado; RG do falecido; RG e CPF do familiar respons\u00e1vel; Certid\u00e3o de \u00d3bito emitido pelo Cart\u00f3rio (a ser entregue posteriormente).                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                        <\/div>\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Perguntas gerais Qual o procedimento em caso de falecimento de qualquer conveniado? Entrar em contato com a nossa Central de Atendimento atrav\u00e9s do telefone 0800 887 1588 (op\u00e7\u00e3o 2) onde nossos atendentes dar\u00e3o todas as informa\u00e7\u00f5es necess\u00e1rias, bem como encaminhar\u00e1 imediatamente um Agente Familiar para acompanhar a Fam\u00edlia. O que \u00e9 um Plano de&hellip; <a class=\"more-link\" href=\"https:\/\/planoziigo.com.br\/fortaleza\/faq\/\">Continuar lendo <span class=\"screen-reader-text\">FAQ<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Plano Ziigo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/planoziigo.com.br\/fortaleza\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Plano Ziigo\" \/>\n<meta property=\"og:description\" content=\"FAQ Perguntas gerais Qual o procedimento em caso de falecimento de qualquer conveniado? 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Entrar em contato com a nossa Central de Atendimento atrav\u00e9s do telefone 0800 887 1588 (op\u00e7\u00e3o 2) onde nossos atendentes dar\u00e3o todas as informa\u00e7\u00f5es necess\u00e1rias, bem como encaminhar\u00e1 imediatamente um Agente Familiar para acompanhar a Fam\u00edlia. 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